Protect Your Account With Two-Step Verification

Enabling two-step verification adds an additional layer of protection and security to your YNAB account. Setting it up is a piece of cake!

How to Enable Two-Step Verification

1
Go to My Account.
2
Under "Login Methods" click on the Set Up button next to Two-Step Verification to turn it on.
3
Download a verification app such as Authy (recommended) or Google Authenticator. YNAB does not support hardware based universal keys.
4
Using your verification app, scan the QR code or enter the code manually.
5

In YNAB, enter the 6-digit code your verification app generated.

6
Save your emergency backup code.*

*Your emergency backup code will get you back into your YNAB account if you’re ever locked out. Make sure to store it somewhere safe!

A note about biometric authentication 

For your security, enabling Two-Step Verification will log you out of your connected devices and disable biometric authentication. You can re-enable it once you've finished setting up two-step verification. 


How to Enable Two-Step Verification with Your Partner

If you’re using YNAB with your partner, we encourage both of you to install a verification app to quickly log in. If you've already enabled Two-Factor Verification and would like to add your partner, you'll need to disable Two-Factor Verification first. When you're ready, make sure you both have your mobile devices handy and follow these steps: 

1
Go to My Account.
2
Click on the Set Up button under Two-Step Verification to turn it on.
3
Install a verification app like Authy or Google Authenticator on both devices.
4
On each device, add your YNAB account to the verification app by scanning the QR code or manually entering the code.
5
Using either of your verification apps, enter the 6-digit code into YNAB to verify that it’s successfully set up.
6
Save your emergency backup code.

How to Disable Two-Step Verification

1
Go to My Account.
2
Click on the Turn Off button next to Two-Step Verification.
3
Using your verification app, enter the 6-digit code your verification app generated and click Disable.

Troubleshoot Two-Step Verification

Two-step verification is a good system to keep your YNAB account secure. But what happens if it’s a little too good and now you’re locked out of your account? Don’t worry! We have solutions, which of these apply to your situation?


I don’t have my backup code

If you don't have your backup code our support team can help you get back into your account. Contact us to get started!


I’m receiving a verification code error

If your verification code is rejected, you could be having issues with your verification app. Here are a few troubleshooting steps that should resolve the issue. 

  • Make sure your verification code isn’t expired. The code that is generated is time-sensitive. If your code is older than 30 seconds, then you’ll need to copy a newly generated code into YNAB.
  • Make sure you’re on the right account. Your verification app can connect to other services and apps, select the YNAB account to log in. You could also have more than one YNAB account in your verification app. If one isn’t working, try the others and then delete the one that isn’t working.  

I don’t know how to log in with a verification code

At the time of setting up two-step verification, you should have installed a verification app, like Authy or Google Authenticator,  on your phone or computer. Open the app and select the YNAB account. Use the 6-digit code to log in to your YNAB account.

If you’re sharing your YNAB account, check with your partner to see if they turned on two-step verification. You can get the 6-digit code from their verification app to log in. We encourage you to also have a verification app installed so you don’t have to go through this process every time you log in. Learn how to set up two-step verification with your partner.

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