Troubleshooting on Mobile
If you find you're running into issues with the mobile app, there are steps you can take to get things sorted out (or get a head start if we have to jump in!).
It might sound silly, but the first thing to do is double check you're logged into the same account on both the web and mobile apps.
Now, are you seeing the same exact budget name in both?
And are you looking at the same budget month on web and mobile?
The Golden Troubleshooting Step
Next, go ahead and delete and reinstall the mobile app.
If you've already deleted and reinstalled the app at some point...
If you're still experiencing an issue, send us a message! Here are a few details to include:
- What part of your budget is affected specifically?
- Is the same thing happening in both the mobile app and the web app?
We’d also like to have you send in some logs.
Just click the "Settings" tab at the bottom right of the mobile app and under Support, select "Get Help" and write a brief message letting us know why you're sending logs. Don't forget to select "Include Your Budget File" before pressing Send so that we can really dig in.